Everything you might want to know before visiting or ordering. Can't find your answer? Get in touch — we're happy to help.
Whitstable
Tuesday to Friday: 8.30am–3pm (brunch 10am–2.30pm)
Saturday & Sunday: 9am–3pm (brunch 10am–2.30pm)
Open Bank Holiday Mondays: 9am–3pm (brunch 10am–2.30pm)
Faversham
Tuesday to Sunday: 9am–2pm
Our busiest days are Saturdays and Sundays. If you would like a full selection of our pastries and cakes before some items sell out, we recommend arriving before 11am to avoid disappointment. Queues tend to be longest between 9 and 11am.
Always remember we have a second site in Faversham which tends to have a gentler pace with fewer queues.
We are very dog friendly. We just ask that dogs are kept on a short lead. We have dog bowls for your little friends inside and outside!
Whitstable — We have step-free access through our side entrance, which is signposted and located through the double gates beside the main entrance. We also have step-free access to our bathrooms, one of which has a widened door, emergency pull cord, support bar and baby changing facilities.
Faversham — We have step-free access into the shop. Unfortunately, because of the age of the building and it being listed, we cannot change the layout, and therefore the back dining area and toilet are not accessible for wheelchair users.
Unfortunately both our shops are walk-in only. Even on our busiest days the kitchen operates efficiently and wait times are 30 minutes max.
We do make some items which do not include gluten. However, we have a small kitchen and although care is taken to minimise cross contamination, we cannot guarantee this.
Yes. We offer a range of vegetarian and vegan options across our menus, sandwiches and bakery selection, although availability may vary seasonally.
Yes. We work seasonally and regularly update our menus to reflect the best ingredients available throughout the year.
Yes. Most of our food, drinks, breads and pastries are available to take away.
Yes, we take pre-orders for larger orders or specific requests. Please email us or contact the shop directly and we'll do our best to help.
Yes! We have e-vouchers which can be purchased online. We also sell prepaid vouchers for coffee and bread in our shops.
No, we don't ship internationally.
We are always happy to hear from businesses interested in stocking our products. Please get in touch to discuss wholesale opportunities.
We may be able to help with larger bakery orders, pastries or catering requests — including celebration cakes. Please contact us with details of your event and we'll let you know what's possible.
Yes — please get in touch.
We do! Sign up at the bottom of any page for news from the bakery, workshops and seasonal specials.
